{"data":{"id":"71170","string_id":"c6kj0K","status":"1","parent_id":"64467","slug":"c6kj0K","order":"3","name":"Camera Picture issue","type":"1","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","author":"kinetcam","add_time":"1709094359","update_time":"1711534350","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","tags":[],"parent_name":"kinetCam Camera","parent_type":"1","parent_slug":"mQHuQd","child":[{"id":"71171","string_id":"nZ9Ydy","status":"1","parent_id":"71170","slug":"Why-is-the-picture-blurry","order":"6","name":"Why is the picture blurry?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1709094384","update_time":"1709383374","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"71171","content":"

\n
Check if the camera lens is obscured or dirty. Clean the camera lens (ask for an image from the customer).<\/div>\n<\/li>\n
\n
If residual shadows are visible in the image provided by the customer, ensure that the network connection is stable. Try connecting to a different network.<\/div>\n<\/li>\n
\n
Verify if the app version is up to date. Go to \"Me\" > \"About\" in the app and download the latest version from the App Store.<\/div>\n<\/li>\n<\/ol>\n<\/div>","pure_content":"Check if the camera lens is obscured or dirty. Clean the camera lens (ask for an image from the customer).\nIf residual shadows are visible in the image provided by the customer, ensure that the network connection is stable. Try connecting to a different network.\nVerify if the app version is up to date. Go to \"Me\" > \"About\" in the app and download the latest version from the App Store.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1709094385","update_time":"1709383374"},"pure_content":"Check if the camera lens is obscured or dirty. Clean the camera lens (ask for an image from the customer).\nIf residual shadows are visible in the image provided by the customer, ensure that the networ"},{"id":"71172","string_id":"XHl7Dq","status":"1","parent_id":"71170","slug":"Choose-4K-Video-Solution","order":"5","name":"Choose 4K Video Solution","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1709094386","update_time":"1709383376","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"71172","content":"
\n
<\/div>\n<\/div>","pure_content":"","is_draft":"0","editor_type":"3","file_path":"","add_time":"1709094387","update_time":"1709383376"},"pure_content":""},{"id":"71175","string_id":"rChkSi","status":"1","parent_id":"71170","slug":"Can-I-link-2-cameras-to-cover-2-separate-areas","order":"4","name":"Can I link 2 cameras to cover 2 separate areas?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1709094390","update_time":"1709383378","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"71175","content":"
\n
A: Yes, as long as the network at home can cover the location where the two cameras need to be installed.<\/div>\n<\/div>","pure_content":"A: Yes, as long as the network at home can cover the location where the two cameras need to be installed.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1709094391","update_time":"1709383378"},"pure_content":"A: Yes, as long as the network at home can cover the location where the two cameras need to be installed."},{"id":"71176","string_id":"XvwlYw","status":"1","parent_id":"71170","slug":"How-much-is-the-outdoor-working-temperature-minimum-maximum-temperature","order":"3","name":"How much is the outdoor working temperature (minimum, maximum temperature)?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1709094391","update_time":"1709383386","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"71176","content":"
\n
A: Working temperature\uff1a<\/div>\n
Battery cameras:-10\u2103-50\u2103<\/div>\n
Power Supply cameras:-20\u2103-60\u2103<\/div>\n<\/div>","pure_content":"A: Working temperature\uff1a\nBattery cameras:-10\u2103-50\u2103\nPower Supply cameras:-20\u2103-60\u2103","is_draft":"0","editor_type":"3","file_path":"","add_time":"1709094392","update_time":"1709383386"},"pure_content":"A: Working temperature\uff1a\nBattery cameras:-10\u2103-50\u2103\nPower Supply cameras:-20\u2103-60\u2103"},{"id":"71173","string_id":"tCLEPr","status":"1","parent_id":"71170","slug":"How-to-set-video-resolution-for-SD-card-recording","order":"2","name":"How to set video resolution for SD card recording","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1709094387","update_time":"1709383380","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"71173","content":"
<\/iframe><\/p>","pure_content":"","is_draft":"0","editor_type":"3","file_path":"","add_time":"1709094388","update_time":"1709383380"},"pure_content":""},{"id":"71177","string_id":"bdEUvF","status":"1","parent_id":"71170","slug":"wu-biao-ti-wen-zhang-4Der","order":"1","name":"Hey, my camera was stolen from.my house and I was hoping that all my data and video is secure.","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1709094393","update_time":"1709383391","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"71177","content":"<div data-page-id=\"TS9xd6vofovGzTxI2racmYCYnbe\" data-docx-has-block-data=\"false\">\n<div class=\"ace-line ace-line old-record-id-RkNdd9OMyo5O2exFVKqcQNGTnVe\">Thank you for reaching out, and sorry to hear about your loss. For the sake of convenience, we did not set up a limited SD card. So, if there is an SD card in your camera, others can insert it into a computer to view the SD content, but they won't have access to other information. If you don't want others to use this camera anymore, you can provide your order number and camera ID. We can apply for locking the ID so that it cannot be successfully added to the app again. If you need any further assistance, please feel free to let me know.<\/div>\n<\/div>","pure_content":"Thank you for reaching out, and sorry to hear about your loss. For the sake of convenience, we did not set up a limited SD card. So, if there is an SD card in your camera, others can insert it into a computer to view the SD content, but they won't have access to other information. If you don't want others to use this camera anymore, you can provide your order number and camera ID. We can apply for locking the ID so that it cannot be successfully added to the app again. If you need any further assistance, please feel free to let me know.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1709094394","update_time":"1709383391"},"pure_content":"Thank you for reaching out, and sorry to hear about your loss. For the sake of convenience, we did not set up a limited SD card. So, if there is an SD card in your camera, others can insert it into a"},{"id":"437078","string_id":"BMBC1JnM","status":"1","parent_id":"71170","slug":"The-picture-viewed-on-the-phone-is-purple","order":"0","name":"The picture viewed on the phone is purple.","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1745201637","update_time":"1750267364","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"437078","content":"<p>Because the mini will change color under strong sunlight, there is no problem in the room without strong light.<\/p>\n<p>This is a complex function to meet the needs of both mini size and night vision. It is currently impossible to integrate the hard infrared filter components of large cameras into the mini camera.<\/p>\n<p>All mini cameras on the market have this problem.<\/p>\n<p>If the customer is not satisfied, he can try to change the installation location. If the installation location cannot be changed, the customer can apply for a refund. It is recommended that he buy a large camera to solve this problem in his scenario.<\/p>","pure_content":"Because the mini will change color under strong sunlight, there is no problem in the room without strong light.\nThis is a complex function to meet the needs of both mini size and night vision. It is currently impossible to integrate the hard infrared filter components of large cameras into the mini camera.\nAll mini cameras on the market have this problem.\nIf the customer is not satisfied, he can try to change the installation location. If the installation location cannot be changed, the customer can apply for a refund. It is recommended that he buy a large camera to solve this problem in his scenario.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1745201637","update_time":"1745201826"},"pure_content":"Because the mini will change color under strong sunlight, there is no problem in the room without strong light.\nThis is a complex function to meet the needs of both mini size and night vision. It is c"}],"content":{"icon":"","desc":"","content_id":"71170","add_time":"1709094359","update_time":"1711534350","content":"","is_traffic_less":"0","file_type":""},"hot_list":[],"user_read_num":"0","is_auth":"0"},"msg":"Success","code":200}</article></body></html>