{"data":{"id":"71126","string_id":"jzVL7C","status":"1","parent_id":"64467","slug":"jzVL7C","order":"4","name":"Software issue","type":"1","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","author":"kinetcam","add_time":"1709092383","update_time":"1711534350","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","tags":[],"parent_name":"kinetCam Camera","parent_type":"1","parent_slug":"mQHuQd","child":[{"id":"70989","string_id":"RTTs0P","status":"1","parent_id":"71126","slug":"10-App-crashes","order":"3","name":"App crashes","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1709029713","update_time":"1709383293","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"70989","content":"

Ask customers to provide information such as approximate time of crash, phone model, and if it can be reproduced consistently. We will address this in future app updates.<\/div>\n

<\/div>\n

Required information: app account (email); Optional information: camera ID.<\/div>\n<\/div>","pure_content":"\u00a0Ask customers to provide information such as approximate time of crash, phone model, and if it can be\u00a0 \u00a0reproduced consistently. We will address this in future app updates.\n\n\u00a0Required information: app account (email); Optional information: camera ID.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1709029714","update_time":"1709383293"},"pure_content":"\u00a0Ask customers to provide information such as approximate time of crash, phone model, and if it can be\u00a0 \u00a0reproduced consistently. We will address this in future app updates.\n\n\u00a0Required information: ap"},{"id":"71127","string_id":"moip4e","status":"1","parent_id":"71126","slug":"Is-this-camera-ONVIF-compatible","order":"1","name":"Is this camera ONVIF compatible ?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1709092395","update_time":"1709383297","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"71127","content":"

No, it doesn't support ONVIF<\/div>\n

What is ONVIF? The surveillance industry has created an open standard protocol called ONVIF<\/a><\/u> that allows cameras to communicate with each other and with network recording devices. ONVIF has different versions of compatibility that dictate which features can be integrated into the system. In some cases, a camera can have basic video compatibility but lack the ability to do more advanced features such as motion detection.<\/div>\n<\/div>","pure_content":"No, it doesn't support ONVIF\nWhat is ONVIF? The surveillance industry has created an open standard protocol called ONVIF that allows cameras to communicate with each other and with network recording devices. ONVIF has different versions of compatibility that dictate which features can be integrated into the system. In some cases, a camera can have basic video compatibility but lack the ability to do more advanced features such as motion detection.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1709092396","update_time":"1709383297"},"pure_content":"No, it doesn't support ONVIF\nWhat is ONVIF? The surveillance industry has created an open standard protocol called ONVIF that allows cameras to communicate with each other and with network recording d"},{"id":"94811","string_id":"fNwVqS","status":"1","parent_id":"71126","slug":"Firmware-updating","order":"0","name":"Firmware updating","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1715239315","update_time":"1715239455","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"94811","content":"

If there is a firmware update. When the customer enters the setting page, he can see a red dot on the firmware version. Click the red dot, and a pop-up window for firmware update will pop up, and the customer can agree to the update. If the power display is inaccurate, the customer can check whether there is a firmware update and update it.<\/p>\n

<\/p>\n

<\/p>","pure_content":"If there is a firmware update. When the customer enters the setting page, he can see a red dot on the firmware version. Click the red dot, and a pop-up window for firmware update will pop up, and the customer can agree to the update. If the power display is inaccurate, the customer can check whether there is a firmware update and update it.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1715239315","update_time":"1715239455"},"pure_content":"If there is a firmware update. When the customer enters the setting page, he can see a red dot on the firmware version. Click the red dot, and a pop-up window for firmware update will pop up, and the"},{"id":"102958","string_id":"7rbNX0","status":"1","parent_id":"71126","slug":"Time-synchronization","order":"0","name":"Time synchronization","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1717038567","update_time":"1717038600","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"102958","content":"

<\/p>","pure_content":"","is_draft":"0","editor_type":"3","file_path":"","add_time":"1717038567","update_time":"1717038600"},"pure_content":""}],"content":{"icon":"","desc":"","content_id":"71126","add_time":"1709092383","update_time":"1711534350","content":"","is_traffic_less":"0","file_type":""},"hot_list":[],"user_read_num":"0","is_auth":"0"},"msg":"Success","code":200}