Thank you for reaching out, and sorry to hear about your loss. For the sake of convenience, we did not set up a limited SD card. So, if there is an SD card in your camera, others can insert it into a computer to view the SD content, but they won't have access to other information. If you don't want others to use this camera anymore, you can provide your order number and camera ID. We can apply for locking the ID so that it cannot be successfully added to the app again. If you need any further assistance, please feel free to let me know.
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Hey, my camera was stolen from.my house and I was hoping that all my data and video is secure.
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The picture viewed on the phone is purple.
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- How to connect the camera via AP config？(Configure camera)
- Why my APP does not receive a verification code？
- What should I do if I change the APP password?
- Can I change my email address?
- Does the Kinetcam APP support Alexa?
- Can we view multiple cameras at the same time by phone?
- How many users can I share the camera with?
- How to share my camera with family or friends? / Can this camera be used by multiple devices at the same time?
- Failing to scan the QR code
- Where can I get the device ID？
- Can I view the video on the computer or browser?
- How to set up wifi for the camera? Or (How to setup camera to the app) (how to add camera to the app)
- Unable to join
- Initial connection failed or wifi connection failed
- Set up Plan B
- Camera Offline (For CAM3&CAM5)
- camera shows offline and unbound
- What should I do if I changed the WiFi password/the network?
- If I have 5Ghz wifi, how to connect the camera？
- Why does my camera often show offline?
- Why do I always fail to set up wifi for the camera? and I am sure the wi-fi is 2.4Ghz.
- Will the camera record if not connected to WiFi?
- Will this be compatible with my wi-fi network band (5 GHz)?
- Live video cannot be opened
- How to guide customers to determine whether the home network is 2.4G or 5G.
- How to distinguish 5G and 2.4G networks, and find the 2.4G network to connect to.
- If the camera has noise detection?
- Can I turn off the audio on this camera?
- what should I do? The APP is making too much noise
- How to close the sound alarm?
- How to set alarm notifications
- what distance will it detect motion?
- Motion detection is too frequent, what should I do?
- Why can't the camera detect the person at night?
- Important Information for False Alarm Reduction
- Set Motion Detection Alarms
- How to view the total number of events
- How do I copy the video from the SD card recorded to my computer?
- Do we need to manually delete the video of the SD card?
- How to format the SD card?
- How to purchase cloud storage?
- The SD card falls into the camera, what should I do?
- Does this camera record continuously if I put the SD card into the camera?
- What format SD card does the camera support?
- Why the SD card can't record the video?
- How to Install microSD Card
- How to View the Captured Alarm Picture
- How to Playback the Recorded Video in SD Card
- How to format the SD card on PC
- Unable to view SD card recordings in the APP
- Why is the picture blurry?
- Choose 4K Video Solution
- Can I link 2 cameras to cover 2 separate areas?
- How much is the outdoor working temperature (minimum, maximum temperature)?
- How to set video resolution for SD card recording
- Hey, my camera was stolen from.my house and I was hoping that all my data and video is secure.
- The picture viewed on the phone is purple.
Outline