{"data":{"id":"71147","string_id":"wxKQPz","status":"1","parent_id":"64467","slug":"wxKQPz","order":"6","name":"Cloud Service issue","type":"1","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","author":"kinetcam","add_time":"1709093408","update_time":"1711534350","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","tags":[],"parent_name":"kinetCam Camera","parent_type":"1","parent_slug":"mQHuQd","child":[{"id":"71154","string_id":"IdBTee","status":"1","parent_id":"71147","slug":"wu-biao-ti-wen-zhang","order":"6","name":"Can I use my Dropbox service for cloud storage?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1709093433","update_time":"1715238808","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"71154","content":"

Sorry, it doesn't support Dropbox. The reason is that the camera sends streaming data to the cloud instead of saving files directly to Dropbox. Other cloud services like Dropbox do not offer us the ability to save streaming data. Therefore, we have created our own cloud storage using Amazon AWS, located in the U.S.<\/div>\n<\/div>","pure_content":"Sorry, it doesn't support Dropbox. The reason is that the camera sends streaming data to the cloud instead of saving files directly to Dropbox. Other cloud services like Dropbox do not offer us the ability to save streaming data. Therefore, we have created our own cloud storage using Amazon AWS, located in the U.S.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1709093434","update_time":"1709383328"},"pure_content":"Sorry, it doesn't support Dropbox. The reason is that the camera sends streaming data to the cloud instead of saving files directly to Dropbox. Other cloud services like Dropbox do not offer us the ab"},{"id":"71153","string_id":"mHFKQZ","status":"1","parent_id":"71147","slug":"Can-I-transfer-my-cloud-service-to-another-camera","order":"5","name":"Can I transfer my cloud service to another camera?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1709093432","update_time":"1709383330","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"71153","content":"

Yes, it is possible to transfer. Please confirm the device ID of your two cameras: New Camera: Old camera:<\/div>\n

It will take about 24-48 hours and we will notify you after the transfer is complete. You can check it by logging into the app. Onhold to CN team<\/div>\n<\/div>","pure_content":"Yes, it is possible to transfer. Please confirm the device ID of your two cameras: New Camera: Old camera:\nIt will take about 24-48 hours and we will notify you after the transfer is complete. You can check it by logging into the app. Onhold to CN team","is_draft":"0","editor_type":"3","file_path":"","add_time":"1709093433","update_time":"1709383330"},"pure_content":"Yes, it is possible to transfer. Please confirm the device ID of your two cameras: New Camera: Old camera:\nIt will take about 24-48 hours and we will notify you after the transfer is complete. You can"},{"id":"71152","string_id":"M4gwxQ","status":"1","parent_id":"71147","slug":"How-can-I-get-the-refund","order":"4","name":"How can I get the refund?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1709093430","update_time":"1749910714","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"71152","content":"

Please provide us with your User ID and a screenshot of your cloud storage. Our IT team will issue a refund to you in the background.<\/p>","pure_content":"Please provide us with your User ID and a screenshot of your cloud storage. Our IT team will issue a refund to you in the background.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1709093432","update_time":"1725009519"},"pure_content":"Please provide us with your User ID and a screenshot of your cloud storage. Our IT team will issue a refund to you in the background."},{"id":"71151","string_id":"zULLQh","status":"1","parent_id":"71147","slug":"How-can-I-cancel-the-subscription-plan","order":"3","name":"How can I cancel the subscription plan?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1709093429","update_time":"1747776549","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"71151","content":"

Please provide us with your User ID and a screenshot of your cloud storage. Our IT team will cancel the subscription for you in the background.<\/p>","pure_content":"Please provide us with your User ID and a screenshot of your cloud storage. Our IT team will cancel the subscription for you in the background.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1709093430","update_time":"1737685913"},"pure_content":"Please provide us with your User ID and a screenshot of your cloud storage. Our IT team will cancel the subscription for you in the background."},{"id":"71149","string_id":"ZlTlcs","status":"1","parent_id":"71147","slug":"Do-I-have-to-use-cloud-storage","order":"1","name":"Do I have to use cloud storage?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1709093423","update_time":"1709383339","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"71149","content":"

The SD card and cloud service storage options are both optional. The SD card has storage limitations, while the cloud service has time limitations. You can choose the option that best suits your needs based on your preferences.<\/div>\n<\/div>","pure_content":"The SD card and cloud service storage options are both optional. The SD card has storage limitations, while the cloud service has time limitations. You can choose the option that best suits your needs based on your preferences.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1709093424","update_time":"1709383339"},"pure_content":"The SD card and cloud service storage options are both optional. The SD card has storage limitations, while the cloud service has time limitations. You can choose the option that best suits your needs"},{"id":"94793","string_id":"W8chBt","status":"1","parent_id":"71147","slug":"Price-of-cloud-storage","order":"0","name":"Price of cloud storage","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1715238785","update_time":"1715238820","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"94793","content":"

<\/p>","pure_content":"","is_draft":"0","editor_type":"3","file_path":"","add_time":"1715238785","update_time":"1715238820"},"pure_content":""},{"id":"101216","string_id":"saYa70","status":"1","parent_id":"71147","slug":"Rebind-cloud-storage","order":"0","name":"Rebind cloud storage","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1716776576","update_time":"1716776729","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"101216","content":"

If the customer changes the router network or unbinds the cloud storage.
He needs to rebind the cloud storage.
Enter the \"ME\" of the APP, click my cloud service, and then click bound to rebind the cloud storage and device.<\/p>\n

After cloud storage is rebind, it will not take effect immediately, and customers need to wait for a period of time.<\/p>\n

<\/p>","pure_content":"If the customer changes the router network or unbinds the cloud storage.He needs to rebind the cloud storage.Enter the \"ME\" of the APP, click my cloud service, and then click bound to rebind the cloud storage and device.\nAfter cloud storage is rebind, it will not take effect immediately, and customers need to wait for a period of time.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1716776576","update_time":"1716776729"},"pure_content":"If the customer changes the router network or unbinds the cloud storage.He needs to rebind the cloud storage.Enter the \"ME\" of the APP, click my cloud service, and then click bound to rebind the cloud"},{"id":"291201","string_id":"gsUSDQCs","status":"1","parent_id":"71147","slug":"Can-I-delete-the-videos-in-the-cloud-storage","order":"0","name":"Can I delete the videos in the cloud storage?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1737510792","update_time":"1737510877","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"291201","content":"

No. The videos in the cloud storage cannot be deleted manually. After the storage period expires, the cloud storage will automatically delete the relevant videos.<\/p>","pure_content":"No. The videos in the cloud storage cannot be deleted manually. After the storage period expires, the cloud storage will automatically delete the relevant videos.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1737510792","update_time":"1737510877"},"pure_content":"No. The videos in the cloud storage cannot be deleted manually. After the storage period expires, the cloud storage will automatically delete the relevant videos."}],"content":{"icon":"","desc":"","content_id":"71147","add_time":"1709093408","update_time":"1711534350","content":"","is_traffic_less":"0","file_type":""},"hot_list":[],"user_read_num":"0","is_auth":"0"},"msg":"Success","code":200}